Our CTI Integration solution with various IVR providers make your Call Center implementation seamless and with maximum efficiency. Works both with On Premise and Cloud offerings!!
CRM in a Call Center solution is the lifeline for customer service. Our Solution supports various domains and customers to provide them with maximum satisfaction.
Implementing MS CRM in a call center scenario and enabling agents to be equipped with all information leads to effective inbound marketing. Role based implementation ensures security.
Need a solution for running marketing campaigns for your upcoming or your hot selling product? MS CRM in a call center is the right choice for you.
CTI integration solutions for Microsoft Dynamics CRM 365 provide pre-packaged, server-based integration that delivers real-time connectivity for contact center solutions. Businesses can more efficiently manage customer interactions and deliver superior levels of customer service.
Screen populations based on multiple unique attributes including phone numbers, customer ID's and display useful information such as caller's name on the agent's screen and reduce call handling time.
Provides integration capabilities with multiple back end systems to extract data and present information to the Call Center Agents.
Agents can place, receive, and transfer customer interactions with real-time access to Microsoft CRM customer data. Enhanced call routing techniques using business rules and customer data residing in Microsoft Dynamics CRM 365 to ensure that the customer reaches the right agent at the right time.
Through CTI integration contact centers enables multi-channel functionality in Microsoft Dynamics CRM 365 including softphone controls, caller identification, and screen pop-ups.
Our expertise is mapping the business sales process to Microsoft Dynamics CRM 365 and customizations for an automated system. It includes end to end Telephony integration as well.
Our experience in service industry includes case management for service based industry to grievance management in heterogeneous organizations. It includes end to end Telephony integration as well.
One of the unique proposition of MS CRM is using it as a development platform by extending its OOTB features. We have used MSCRM extensively as XRM for various domain applications.
Completion of release cycle means, launch of new versions of the product, which comes with unique new features. We have helped the organization to upgrade from old versions to new ones with ease.
ConneXRM, in partnership with Microsoft has been involved in multiple Dynamics CRM 365 Implementations all around the world. This involves the following items
Apt for organizations that wish to make their salesforce effective and automated with advanced tools for reporting and managing their leads.
Organizations follow multiple methods for qualifying their sales leads into prospects and then customers. ConneXRM works hand in hand with the organizations to help them choose the right process that gives maximum efficiency to their staff and bring out effective results thereby leading to maximum adoption.
Organizations strive to provide maximum customer satisfaction by extending all possible platforms to their customers to provide effective feedback. Microsoft Dynamics CRM 365's Service Management is one of the effective tools that organizations deploy for managing various suggestions / feedbacks / complains / queries / grievances of the customers.
ConneXRM has been involved in multiple projects with large clients for setting up their services delivery for effective customer handling. Using workflows of the system; various processes have been implemented with success giving the customer the desired.
Microsoft Dynamics CRM 365 has a dedicated development framework called XRM that is capable of rapid development of transactional applications. ConneXRM has an expertise of developing applications on XRM that can be termed as complex.
With the release of every major version, it becomes imperative for the clients to upgrade their installation to keep up with the advancements. ConneXRM works with the clients and with the in-depth understanding of the technology, always helps the clients to upgrade their services with minimum impact to their business and ensuring continuity to their business in the short run.
Our Microsoft CRM Support Services come to you as a bundled offering. They provide you with ease of permanent support with payment options as good as negligible during the services.
These are very well designed packages for the organizations that do not demand any dedicated support for their implementation of
Dynamics CRM 365 systems.
Customers selecting packages with large values get attractive benefits during the activation period. This enables us to maintain the relationship with the customer in the long run.
Ease of handling support and peace of mind to the customer knowing that the implementation is in safe hands. Explore through the various options available for you.
It becomes very easy for a customer to choose when and where they want to utilize their support hours. Paying for the need only is far more satisfactory over a dedicated support model where the customer needs to pay irrespective of their need and requirement.
ConneXRM on Demand Support Packages are exactly what the Doctor ordered in these cases. A customer is given the freedom of choosing between the packages below. The host of services that come with each of the package provide a comfort that cannot be compared with any support package especially in the complex technology implementations.
Support on Demand is applicable on following Microsoft technologies. The support is provided by a hand picked highly technical and functional team that understands what a customer would need by his/her implementation in the long run.
Call us or write to us to understand more on the packages and how they provide the best return on your investment without investing huge amounts!!